ShelterCare Support Worker (Evenings)
House of Friendship – Housing Services, ShelterCare
At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!
Sounds pretty great, doesn’t it? It is!
A shelter program that is following the ShelterCare model of providing a place to stay and staff support 24/7. ShelterCare creates opportunities where individuals experiencing homelessness have access to on-site, integrated housing and health supports so they can become healthier and house - exiting the cycle of homelessness for good. The ShelterCare Support Worker will work as a member of an interdisciplinary team to support men experiencing homelessness to secure appropriate permanent housing. The ShelterCare Support Worker will support individuals in improving their health, wellness, and the life skills needed to be successful in the program ShelterCare program and to successfully transition to housing. A trauma informed person-centered and housing first approach is demonstrated in one on one and team-based interactions. Successful candidates may also be required to provide program coverage and support at the Safer Use program (SUP) located within ShelterCare, as needed.
This is a six-month contract position from approximately mid-November 2026 to May 21, 2027. Shifts will be Monday to Friday 4:00pm to 12:00am. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment.
Key Responsibilities:
Understand and consistently implement program policies and procedures, including and not limited to: incident reporting, harm reduction, fire prevention, privacy and confidentiality, safe substance use onsite, restrictions and restorative practices, storage of personal belongings, etc.
In order to ensure a clean and hygienic environment for all, cleaning up bodily fluids/waste, may, at times, be required
Job Specific Knowledge/Skills:
Education/Experience:
Two-year post-secondary education in a related field of study (i.e. social services, social work, addictions, mental health, community development etc.)
Critical Skills:
Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Must be dependable, professional, adaptable, a team player, and have an ability to extend hope
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Compensation:
At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.
House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work(Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.
We value the work that you do with fair pay and benefits:
Rate of Pay:
At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.
Grade: 4
Min: $23.43
Mid: $26.45
Max: $29.48
Working Conditions:
This role is being posted to fill an upcoming vacancy.
House of Friendship is open and inviting to qualified candidates with lived experience.
House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.
We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.
If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.
If you are as passionate as we are about serving the community, let’s talk.
To apply, please submit your resume and cover letter here:
https://house-of-friendship.hirehive.com/sheltercare-support-worker-evenings-waterloo-Bn5d0Y
By end of day November 12, 2026.
Artificial Intelligence (AI) is not being used in the screening of applications.
