Role: Logistics Coordinator – 3PL
Job Type: Full-Time
Department: Operations / Logistics
Location: Cambridge, ON
Schedule: [Monday–Friday]
About the Role
We are seeking a highly organized, detail-oriented, and customer-focused Logistics Coordinator to join our 3PL operations team. The Logistics Coordinator will be responsible for coordinating freight movements from pickup through delivery, communicating with carriers, customers, warehouses, and other logistics partners, and ensuring shipments are handled efficiently, accurately, and on time.
The ideal candidate has experience in transportation, freight brokerage, 3PL operations, or supply chain and is comfortable working in a fast-paced environment where priorities can change quickly.
Key Responsibilities
- Coordinate and monitor domestic and/or international shipments from pickup through final delivery.
- Arrange transportation with carriers, owner-operators, brokers, and other logistics providers.
- Obtain and compare carrier rates while considering service requirements and customer expectations.
- Schedule pickups and deliveries with customers, warehouses, distribution centers, and carriers.
- Track shipments and proactively communicate delays, exceptions, or other service issues.
- Maintain accurate shipment information, including pickup/delivery times, tracking details, rates, and reference numbers.
- Prepare and manage shipping documentation, including bills of lading, delivery receipts, rate confirmations, and proof of delivery.
- Communicate effectively with customers and provide timely updates on shipment status.
- Resolve transportation issues such as missed appointments, delays, damages, shortages, and carrier service failures.
- Coordinate with internal operations, sales, accounting, and customer service teams to ensure smooth shipment execution.
- Review completed shipments and documentation for accuracy before invoicing and/or carrier payment.
- Enter and maintain shipment data accurately within the company's TMS, ERP, or transportation management systems.
- Follow up on outstanding proof of delivery and other required documentation.
- Assist with freight claims and shipment discrepancies when required.
- Build and maintain strong working relationships with carriers, customers, warehouses, and logistics partners.
- Monitor transportation costs and identify opportunities to improve efficiency and service.
- Ensure shipments and processes comply with company policies and applicable transportation regulations.
- Perform other logistics and administrative duties as required.
Qualifications
- 1–3+ years of experience in logistics, transportation, freight brokerage, dispatch, supply chain, or a related field.
- Experience working in a 3PL, freight brokerage, trucking, warehousing, or transportation environment is an asset.
- Strong knowledge of transportation and freight operations.
- Excellent communication and customer service skills.
- Strong organizational and time-management abilities.
- Ability to prioritize multiple shipments and deadlines simultaneously.
- Strong attention to detail and accuracy.
- Comfortable communicating with customers, carriers, drivers, and internal teams.
- Proficiency with Microsoft Office, particularly Outlook and Excel.
- Experience with a TMS, ERP, WMS, or other logistics software is an asset.
- Ability to work independently while also collaborating effectively with a team.
- Strong problem-solving and decision-making skills.
- Ability to remain calm and professional in a fast-paced environment.
Key Skills
- Transportation coordination
- Carrier management
- Shipment tracking
- Freight scheduling
- Customer service
- Rate negotiation
- Documentation and data entry
- Problem solving
- Time management
- Communication
- Attention to detail
- TMS/ERP systems
- Microsoft Excel
