Overview
Develops, plans and implements programs to ensure the successful delivery of recreation courses and drop-in ongoing programs to accommodate all ages, skill levels, and needs. Coordinates the delivery of Programs throughout the sport division including, but not limited to Activa Sportsplex, the Breithaupt Centre, Budd Park, Grand River Recreation Complex, Kiwanis Park, and Queensmount Arena. Liaises with community groups and volunteer ongoing group convenors, and provides programming expertise.
Responsibilities
- Develops, plans and implements programs to ensure the successful delivery of recreational courses and drop-in ongoing programs to accommodate all ages, skill levels, and needs.
- Oversees programming offered by the sport division, course instructors and volunteer program convenors. Recruits, trains, co-ordinates and evaluates the work of course instructors. Participates in the hiring of course instructors.
- Communicates regarding policies and procedures, course content, customer feedback and complaints, and other centre communication as needed.
- Responds to customer concerns and complaints regarding programs. Addresses inappropriate behaviour and facility conditions to minimize risk to program participants.
- Maintains records including staff training and orientation, staff performance and participation numbers. Compiles statistics and reports relating to Sport and Recreation programming.
- Develops and monitors budgets and ensures budgetary targets are met.
- Liaises with community groups regarding recreational programming and provides programming expertise.
- Collaborates with other staff (front office staff, custodial staff, supervisor), in the sport division and across the corporation.
- Performs other related duties as assigned.
Education
- Must have a minimum 2-year diploma or two years in a specialized post-secondary program in recreation, social services, or a related field.
Experience
- 2 years related programming experience with a strong focus on community programs for all ages.
- Demonstrated experience programming in a diverse multi-use facility including experience in program development, coordination and evaluation. Experience with older adult programming.
- Demonstrated experience in staff and volunteer management including recruitment, training, overseeing the work of others and providing feedback to build skills.
- Demonstrated experience in community development, including identifying community priorities and planning programs to meet the diverse needs of a community.
- Demonstrated experience developing, monitoring and analyzing program and operating budgets, as well as identifying and correcting any issues that may occur. Experience in grant applications and administration is preferred.
- Experience with behaviour management principles and able to train and coach others on behaviour management techniques.
Additional Requirements
- Current Standard First Aid and CPR-C certification.
- Access to reliable transportation for attending off-site meetings, purchasing supplies, etc.
- Willing to work flexible hours as required to support program instructors and programs on evenings and weekends
- Willing to provide a Police Records Check in good standing as a condition of employment.
- Reliable with a good attitude and employment record.
Knowledge, Skills, And Abilities
- Ability to support and project values compatible with the organization.
- Excellent skills and experience in customer service, behaviour management and risk management.
- Excellent interpersonal and communication (written and oral) skills.
- Excellent time management, organizational and administrative skills.
- Proven leadership skills and be committed to working within a cooperative team environment.
- Marketing and promotional skills.
- Proficient in the use of personal computers and able to use software packages including Microsoft office, ActiveNet, SAP, RecStaff, Canva and Internet.
- Proven collaboration skills and demonstrated experience working with a large team of staff.
