Job description:
OUR COMPANY
PWO Canada is a Tier 1 and Tier 2 supplier for auto manufacturers globally. We are one of five subsidiaries in the PWO AG Group, manufacturing lightweight metal components for the automotive industry.
QUALIFICATIONS
Education Post-Secondary College Diploma in a technical field is required. CQE certification or equivalent preferred. Knowledge of related core tools (e.g. APQP, SPC, MSA, FMEA, PPAP) is a must.
Knowledge and Skills: Strong knowledge of quality systems and customer-specific requirements. Expert knowledge of problem-solving methodologies including 8D, Is / Is Not Analysis, 3 Legged 5 Why, Ishikawa (Fishbone), Root Cause Analysis, Corrective and Preventive Action (CAPA) etc. Ability to independently lead investigations and drive corrective actions to closure. Strong analytical and data interpretation skills. Experience with quality documentation including Quality Gates, WI, etc. Strong attention to detail and organizational skills. Strong decision-making and risk assessment abilities
Communication Skills: Strong oral and written communication skills are required for normal technical/business communication. Should have sound computer skills. Must be able to travel and deal with different cultures. Must be able to work within cross-functional teams.
Nature and Length of Experience At least five years’ experience in a similar job in a manufacturing environment as well as experience in program launch is preferred.
RESPONSIBILITIES
- Act as the primary customer contact for all quality concerns, customer complaints, rejections, and escalations.
- Ensure all customer response requirements and due dates are met.
- Coordinate customer communication and provide timely updates regarding containment, root cause analysis, corrective actions, and verification activities.
- Lead customer rejection investigations and cross-functional root cause analysis using structured problem-solving methodologies (e.g., 8D, 3-Legged 5 Why), ensuring timely closure through customer acceptance of the final 8D report.
- Organize and facilitate internal meetings with Production, Engineering, Tool Room, Maintenance, Purchasing, and other departments as required.
- Verify implementation and effectiveness of corrective actions to ensure root causes are addressed and improvements are sustainable.
- Create, maintain, and update quality documentation (e.g., Quality Gates, Work Instructions, Certification Tags, and Sort Instructions) to ensure accuracy and alignment with current processes.
- Develop containment plans and inspection standards as required.
- Provide quality-related training as required.
- Analyze customer complaints, internal scrap, sorting results, and quality performance trends.
- Prepare reports and metrics to support management review and continuous improvement activities.
- Identify recurring issues and recommend preventive actions.
- Ensure compliance with customer-specific requirements, IATF 16949 requirements, and internal procedures.
- Support continuous improvement initiatives focused on customer satisfaction, defect reduction, and quality performance.
- Review and confirm product audit data and annual layout inspection results.
- Support MSA studies, gauge validations, and measurement system improvements as required.
- Conduct internal audits and support audit findings closure.
- Support new project quality activities, including APQP, PPAP, and customer-specific requirements.
- Communicate quality requirements, standards, and problem-solving methodologies to production personnel and the shop floor.
- Responsible for monitoring and working towards reducing costs of quality for assigned product lines.
PWO Canada INC. values diversity in our workforce, as well as in our customers, suppliers, and others. We provide equal employment opportunities for all applicants and employees and do not discriminate on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, a record of offenses, marital status, family status, disability or any other characteristic protected by local law.
PWO Canada INC. welcomes and encourages applications from everyone. Accommodations may available upon request for candidates taking part in all aspects of the selection process. If you would like to request a specific accommodation because of a disability or a medical need, please advise the Recruiter or Human Resources Associate when you are selected to participate in the recruitment process.
Job Types: Full-time, Permanent
Pay: CA$55,000.00 - CA$90,000.00 per year
