We Bring Food to Your Family’s Table
Erb Group is one of North America’s largest privately owned refrigerated transportation providers. Erb Group specializes in the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as a Best Fleets to Drive For recipient for several years, a Top Fleet Employer, and continue to be a safety industry leader.
AFTERNOON DISPATCH ASSISTANT & CUSTOMS COORDINATOR
Shift: Monday to Friday, 3:00 p.m. – 12:00 a.m. (midnight)
Hourly Wage: $20.45–$26.65 per hour
SUMMARY
The Afternoon Dispatch Assistant & Customs Coordinator is responsible for supporting daily afternoon dispatch operations while coordinating customs documentation and clearance requirements for cross-border shipments. This position assists dispatchers, drivers, and customers with operational inquiries, pickup arrangements, and shipment information, while ensuring accurate and timely preparation of ACE/ACI manifests, Prior Notices, and other customs-related documentation.
PRIMARY RESPONSIBILITIES
Dispatch Operations
- Assist with daily afternoon dispatch operations, providing support to dispatchers and drivers.
- Receive and respond to incoming calls and inquiries from customers and drivers, directing calls to appropriate personnel when required.
- Enter and update pickup information received from customers by phone, fax, or email.
- Assist drivers with pickup information, delivery instructions, and required documentation.
- Enter and update truckload and shipment information in the system, ensuring accuracy.
- Communicate with Dispatch, Linehaul, and other departments regarding pickup arrangements, shipment delays, and operational concerns.
- Contact customers and drivers regarding delays, missing paperwork, or other shipment-related issues.
- Assist with tracking shipments, investigating missed pickups, and following up on outstanding issues as required.
- Ensure accurate flow of information and documentation between drivers, dispatchers, customers, and other departments.
Customs Coordination
- Complete ACE/ACI manifests and set up Prior Notices for cross-border shipments.
- Fax Prior Notice information to Customs Brokers and verify confirmation through the Prior Notice website.
- Check inbound PARS and PAPS information in the system to monitor customs clearance status.
- Create, update, and correct ACE/ACI manifests using BorderConnect and provide copies to drivers.
- Locate and update shipment and customs information in BorderConnect as required.
- Provide support to dispatchers and drivers regarding customs paperwork, ACE/ACI requirements, and related documentation.
- Follow up with Customs Brokers and customers regarding delayed clearances, missing information, or documentation issues.
- Maintain and update the Master Customs Broker contact list, including fax numbers and email addresses.
- Maintain and update the ACE/ACI fax number list as required.
- Create PARS/PAPS stickers and monitor related supplies.
- Ensure customs documentation is completed accurately and communicated to the appropriate parties in a timely manner.
General Responsibilities
- Work collaboratively with dispatchers, drivers, Customs Brokers, customers, and other operational departments to resolve issues.
- Maintain accurate records and documentation in accordance with company procedures.
- Provide additional operational and administrative support as required.
- Complete other duties as assigned.
REQUIREMENTS/QUALIFICATIONS
- Previous experience in dispatch, transportation operations, or a related administrative role preferred.
- Experience with customs documentation, ACE/ACI manifests, PARS/PAPS, or BorderConnect considered an asset.
- Intermediate computer skills, including Microsoft Office (Word, Excel, Outlook).
- Experience with AS400 considered an asset.
- Strong organizational and time-management skills, with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills, with a focus on customer service.
- Strong attention to detail and accuracy, particularly when handling shipment and customs documentation.
- Ability to communicate effectively with drivers, customers, Customs Brokers, and internal departments.
- Strong problem-solving skills and the ability to respond effectively to operational challenges.
- Ability to work independently and collaboratively within a team environment.
WORKING CONDITIONS
- Schedule: Monday to Friday, 3:00 p.m. to 12:00 a.m. (midnight).
- Compensation: $20.45–$26.65 per hour.
- Fast-paced transportation and logistics environment requiring ongoing communication with drivers, customers, and internal operations teams.
Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company-paid health insurance plans (health, prescription, dental, and vision)
- Company-paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1,600 in massage therapy benefits
- TFSA and RRSP savings plans with company matching contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and GoodLife Fitness
- Educational assistance of up to 50%, with specific training required by Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
How to Make Your Next Cool Move – Apply online today!
Having trouble completing the application? Contact us at 1-800-461-5299 or Recruiting@erbgroup.com.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value-driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!
Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact Recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.
Please note that this Erb Group job posting is intended to provide an overview of the position, including key responsibilities and qualifications, and does not represent a comprehensive job description.
We thank all those who apply. Only those selected for further consideration will be contacted.
